Looking for help? You can find here the answers to your most common questions.
There are many ways that you can make your shop noticeable in the App.
There are many ways that you can attract users. We suggest a combination of different marketing techniques.
Yes, WainApp offers advanced data analytics that helps your business to grow based on real data. Please note that different packages offer different types of analytics.
Yes we do offer a trial period, it is completely free with no obligation. Join Us and get to know WainApp.
Retailer, is a group company or holding company of single or multiple shops. However, shop is the physical outlet store located in shopping area.
Retailer information is critical information for WainApp Admin team, to make sure shops being registered is being managed by the actual owners.
Retailer information will not be shown anywhere in the application. As this information is not relevant to the App user, however, Shop information is essential to app users as this is the brand known by consumers.
For WainApp user, Campaigns, vouchers, & contest are USP of the app. Those features are directly linked to the shop (one location). If the retailer does not have a shop defined under the account then there is no point of using WainApp.
You can add an unlimited number of shops under your subscription. Each shop can have its own package & plan. However, if you have more than 15 shops then please contact us to discuss group subscription and get benefit of bulk subscription.
We make sure that you are validated much before that, however, it will take our admin team sometime to check the application and validate your details. We go the extra mile to protect your brand and our app users.
It will depend on the package you are subscribed to. But do not worry, if your instant is already consumed you can add additional instants from the Add-Ons section.
You can add additional instants anytime. Please note these are handled via online payment.
You have two options Online & Offline mode of payment. We strongly recommend using Online Payment mode as this is the fastest way to process your account.
Yes, once your account is renewed all your valid activity will be resumed automatically.
App User personal data will remain private and can’t be disclosed to any 3rd parties.
The Super Admin is the person created the account for the retailer. Each Retailer needs a super admin to manage the full account and the user rights management tool.
Yes, User Right Management is a key feature of the platform. You can create user & manage them effectively. The Super Admin is the sole owner to this tool.
Each shop will have its independent instances, features, controls, location & analytics. Thus, it should be treated individually.
Yes, the platform offers a group subscription for more than 15 shops per retailer. If you have more than 15 shops then please contact us to discuss group subscription and get benefit of bulk subscription.
We require a Trade Licence and signed letter from the retailer listing all shops that needs to be enrolled to WainApp. Any other document that helps prove your application will be helpful and expedite the processing time.
Yes, we can entertain such requests. However, it all depends on the type of report required. Simply contact us for more detail.
You have two options Online & Offline mode of payment. We strongly recommend using Online Payment mode as this the fastest way to process your account.
Managing your account in WainApp is very simple and intuitive, plus the admin panel have tips & help sections that will guide you on how to use the panel. We are working on our online video help “Explanatory Videos”, please follow us on Youtube and Vimeo. Our admin team is ready to help you, do not hesitate to drop us an email on the admin panel.<br>If you still require assistance in managing your account, we can direct you to one of our partners who will help with the management.
Our panel will fine tune and upload your creative images to the application and place them appropriately. We advise that you supply clear, strong imagery that represents your brand or campaign.
Yes you can launch the same campaign for one or more shops located under a single retailer.
The admin panel have the capabilities to set a day by day opening time to give you maximum flexibility. We have gone further than that, by allowing you to create a seasonal opening time for special events if you need. So if you have different opening timings during a specific time you will be able to do so, the seasonal time will be activated automatically once the start date is achieved and deactivated automatically. The normal time will be the default time the system will refer to once the seasonal time gets expired.