Frequently Asked Questions

Looking for help? You can find here the answers to your most common questions.

1How will a WainApp user notice my shop?

There are many ways that you can make your shop noticeable in the App.

  • 1 Run interesting campaigns, what high quality/eye-catching images and text.
  • 2 Make use of Vouchers and Contest to attract more users.
  • 3 Complete your profile details and provide relevant search tags.
2How can I attract App users?

There are many ways that you can attract users. We suggest a combination of different marketing techniques.

  • 1 Run interesting campaigns, what high quality/eye-catching images and text.
  • 2 Make use of Vouchers and Contest to attract more users.
  • 3 Complete your profile details and provide relevant search tags.
3Do you offer analytics data?

Yes, WainApp offers advanced data analytics that helps your business to grow based on real data. Please note that different packages offer different types of analytics.

4Do you offer a trial period?

Yes we do offer a trial period, it is completely free with no obligation. Join Us and get to know WainApp.

5What is the difference between the retailer & Shops?

Retailer, is a group company or holding company of single or multiple shops. However, shop is the physical outlet store located in shopping area.

6Why do you need the Retailer information?

Retailer information is critical information for WainApp Admin team, to make sure shops being registered is being managed by the actual owners.

7Are you planning to disclose retailer information on WainApp to App users?

Retailer information will not be shown anywhere in the application. As this information is not relevant to the App user, however, Shop information is essential to app users as this is the brand known by consumers.

8Why I need to have at least one shop to be active in WainApp?

For WainApp user, Campaigns, vouchers, & contest are USP of the app. Those features are directly linked to the shop (one location). If the retailer does not have a shop defined under the account then there is no point of using WainApp.

9How many shops can I add under a single retailer?

You can add an unlimited number of shops under your subscription. Each shop can have its own package & plan. However, if you have more than 15 shops then please contact us to discuss group subscription and get benefit of bulk subscription.

10Why does Wain Admin team take 72 hours to validate my account?

We make sure that you are validated much before that, however, it will take our admin team sometime to check the application and validate your details. We go the extra mile to protect your brand and our app users.

11How many times I can publish a campaign or voucher or contest in WainApp?

It will depend on the package you are subscribed to. But do not worry, if your instant is already consumed you can add additional instants from the Add-Ons section.

12What should I do if I run out of Wain Features (Campaign, Voucher, Contest)?

You can add additional instants anytime. Please note these are  handled via online payment.

13How can I settle down my subscription fees?

You have two options Online & Offline mode of payment. We strongly recommend using Online Payment mode as this is the fastest way to process your account.

14If my account got suspended due to nonpayment, can I resume/reinstate/renew my subscription?

Yes, once your account is renewed all your valid activity will be resumed automatically.

15WCan I get access to App users personal data?

App User personal data will remain private and can’t be disclosed to any 3rd parties.

16Why do I need to have a Super Admin?

The Super Admin is the person created the account for the retailer. Each Retailer needs a super admin to manage the full account and the user rights management tool.

17Do you offer User Right Manager for the admin Panel?

Yes, User Right Management is a key feature of the platform. You can create user & manage them effectively. The Super Admin is the sole owner to this tool.

18Why do I need to have a subscription for each shop/outlet that I want to be featured in WainApp.

Each shop will have its independent instances, features, controls, location & analytics. Thus, it should be treated individually.

19Do offer a group subscription?

Yes, the platform offers a group subscription for more than 15 shops per retailer. If you have more than 15 shops then please contact us to discuss group subscription and get benefit of bulk subscription.

20What are the legal documents you will require to verify?

We require a Trade Licence and signed letter from the retailer listing all shops that needs to be enrolled to WainApp. Any other document that helps prove your application will be helpful and expedite the processing time.

21Can I get additional customized analytics?

Yes, we can entertain such requests. However, it all depends on the type of report required. Simply contact us for more detail.

22What are the payment options?

You have two options Online & Offline mode of payment. We strongly recommend using Online Payment mode as this the fastest way to process your account.

  • Online (Recommentded):
  • 1 Enter Card details.
  • 2 Select Renewal Option (Auto/Manual) and submit.
  • 3 There will be a US $1 pre-authorization on your credit card, in order to validate the details. This US $1 will be refunded back to your credit card.
  • 4 Once Double U Admin Approves your account, the amount relating to your package and the plan, will be deducted from the credit card and your account will be Active.
  • Office:
  • Once we approve your account details and legal documents; you will be informed through email confirming your account details whereby you will be now required to ship the cheque to Double U office. After your cheque is cleared your account will be activated to start using the platform at its full potential
23Do you help in managing the campaign?

Managing your account in WainApp is very simple and intuitive, plus the admin panel have tips & help sections that will guide you on how to use the panel. We are working on our online video help “Explanatory Videos”, please follow us on Youtube and Vimeo. Our admin team is ready to help you, do not hesitate to drop us an email on the admin panel.<br>If you still require assistance in managing your account, we can direct you to one of our partners who will help with the management.

24How can I ensure the campaign creative is properly placed to the App user?

Our panel will fine tune and upload your creative images to the application and place them appropriately. We advise that you supply clear, strong imagery that represents your brand or campaign.

25Can I have the same campaign for all the shops we have? OR do we need to have different campaigns for each shop?

Yes you can launch the same campaign for one or more shops located under a single retailer.

26What is the difference between the Normal and Seasonal Opening Timing?

The admin panel have the capabilities to set a day by day opening time to give you maximum flexibility. We have gone further than that, by allowing you to create a seasonal opening time for special events if you need. So if you have different opening timings during a specific time you will be able to do so, the seasonal time will be activated automatically once the start date is achieved and deactivated automatically. The normal time will be the default time the system will refer to once the seasonal time gets expired.

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